21 Critical ERP Implementation Mistakes
…and what to do instead
ClustERPuck
ClustERPuck delves into the common pitfalls that can derail even the most well-intentioned enterprise resource planning (ERP) projects. This insightful guide reveals the often chaotic and problematic nature of mismanaged ERP implementations, offering practical advice and strategies to avoid turning your ERP project into a costly disaster.
Written for small to medium-sized enterprise (SME) manufacturers, this book provides clear, actionable steps to ensure successful ERP adoption, helping business leaders navigate the turbulent waters of digital transformation with confidence and clarity.
What People Are Saying
“Shane brings his sleeves-rolled-up, good-humoured approach to this book, offering clear, practical insights for business leaders navigating the complex world of ERP implementations. He distils years of hands-on experience into a straightforward guide, helping companies avoid the costly mistakes many still make. Whether you’re just starting your ERP journey or looking to improve an ongoing project, ClustERPuck provides the critical knowledge you need to make informed decisions and ensure success. Shane’s real-world advice could be the difference between a smooth transformation and a disruptive failure. ”
“The world of ERP systems, IT, and AI moves so fast that, especially in today’s demanding and competitive business environment, trying to stay ahead feels impossible when you’re running a complex business. ClustERPuck really stands out because it cuts through all the jargon. It’s written in a way that anyone can understand, even if you’re not an expert in technology. If I were selecting a new ERP system today, I’d be reaching for this book to make sure I make informed decisions and kept the focus on what’s best for the business, not the vendor”
“A brilliant, no-nonsense guide for manufacturers looking to avoid costly ERP mistakes. ClustERPuck distils years of experience into practical insights, helping you sidestep common pitfalls and make smarter decisions. Perfect for busy leaders, this book provides a clear roadmap to success. Shane Williams’ expertise is evident in the thoughtful structure and actionable tips throughout. ”
“As an SME business mentor, I have seen plenty of ClustERPuck examples of software implementation gone terribly wrong. As I read this book, I found myself nodding my head in furious agreement as scenario after scenario of real-life implementation horror stories were relived through these pages. Shane is an expert in how to avoid these incredibly expensive and time-consuming nightmares. His practical advice is written in plain language, easy to read and invaluable. Don’t even think about implementing an ERP system without having read this book.”
“ClustERPuck is a must-read for any business navigating the complex world of ERP systems. Shane’s candid, no-nonsense approach highlights the frequent misalignment between ERP salespeople and customers, often exacerbated by the fact that customers themselves may not fully understand their own needs. Having grown my manufacturing business from a one-person operation to over 50 staff across multiple locations, I wish I’d had this book ten years ago. It could have saved me a lot of money and countless frustrating hours. Shane’s insights are invaluable for anyone looking to scale or streamline their systems. Thank you, Shane, for this exceptional guide!”
“In my work with purpose-driven leaders, we often face the challenge of outgrown systems. Maintaining service levels that align with the brand while keeping costs viable makes integrated system upgrades a priority. Leading these efforts requires a distinct focus, separate from core business success. Just as a runner turns to a swim coach when transitioning to triathlons, discerning leaders seek expert guidance. Shane’s forthright style and clear advice are exactly what’s needed. I’ll be sharing ClustERPuck with leaders who see enterprise system development as key to keeping their business fit for purpose. ”
“Informative, practical and entertaining, Shane speaks to all levels of a business embarking on an ERP implementation. For those who have had their own ClustERPuck you will find wisdom through reflection on lessons learned, and for those new to the journey you will benefit from the lived experience of others. A must read for your leadership team and all stakeholders so that your collective efforts maximise the productivity benefits available to your business.”
“ClustERPuck is a game-changer for anyone involved in ERP management. Shane’s candid insights will guide you towards a smoother and more successful deployment. This book is a must-read for anyone looking to avoid costly misadventures and ensure their ERP journey is a success. I wish I’d had it 30 years ago when we started!”
“ClustERPuck is a masterclass in the no-nonsense approach to implementing ERP systems in small enterprises. From planning to execution, Shane cuts through jargon and delivers practical, actionable advice. The relatable writing style feels like a conversation with someone who’s been through the trenches. The real-world case studies are invaluable, and you can tell the lessons come from actual experience, not theory. It’s a must-read for anyone serious about getting real value from their ERP system and avoiding costly mistakes.”
“Imagine you’re sitting by a fire with one of your smartest, funniest friends, hearing horror stories about ERP implementations. Slowly, you realise the fire is fuelled by burning piles of corporate cash spent on those projects. Your friend leans in and says, ‘Mate, you’re about to make the same mistake.’ That’s the tone of ClustERPuck. ERP systems are confusing, and poorly done implementations are so hit and miss you might as well blow that money on a piñata filled with regret. Williams tells you how to get it right in a relatable, irreverent, and funny way. You’ll be glad you read it before it’s your cash on the line. ”
“Shane’s straight-up pointers and high-vis warnings provide the perfect primer for change teams and senior managers who are about to undertake what is generally a white-knuckle ride for any organisation.”
“In ClustERPuck, Shane gets straight to the heart of the painful issues in ERP implementations with his candid, no-bullshit approach. He lays out practical shortcuts that lead to success in these challenging digital transformations. For mid-market businesses, implementing ERP is a strategic necessity, and Shane’s decades of experience shine through in the practical wisdom and nuanced insights he shares. With the help of this book, those new to digital transformation are far less likely to make costly mistakes. Shane champions real outcomes, setting you up for ERP success every step of the way. ”
“ClustERPuck isn’t like most business books you’ve read. Shane cuts through the corporate jargon and tells it like it is – in plain, sometimes blunt, language. It’s essential for anyone involved in an ERP replacement, from the C-suite sponsor all the way down. On every page, I recognised familiar issues, from vendor selection criteria to poor internal resourcing and weak data strategies. The message is clear: there’s no substitute for hard work. By reading this book, you give yourself the best chance of ensuring that hard work pays off. ”
“Think ERP is just a walk in the park? Think again. The graveyard of failed system implementations is full of business leaders who thought they could delegate and skate by - only to find out the hard way that it is a beast of complexity. Year after year, they underestimate it and pay dearly. Shane’s no-nonsense approach might feel like a punch to the gut, but trust me, the wisdom packed into ClustERPuck will save you time, money, and maybe even your career. Read it, learn it, and thank him later.”
“ClustERPuck is packed with simple, practical tips that make a real difference. After 30 years of working in ERP implementation, I can say these are the things we deal with every day. If it’s your first or even second time tackling ERP, this book will help you see what can go wrong and how to handle it. It’s a must-read for anyone wanting to understand the ERP Implementation process.”
“As a systems integrator helping businesses through ERP selection and implementation, it was refreshing to see Shane’s take on the process. ClustERPuck breaks down ERP selection into clear, actionable steps, helping readers understand what to look for and what to avoid. I highly recommend this book to anyone in SME manufacturing who needs to make the critical decision of choosing the right ERP system.”
“A great read with real-life experiences and advice to help businesses navigate the treacherous evolution of systems and ERP. Shane’s approach is a breath of fresh air, underlining the need for everyone’s commitment to ensure a successful ERP implementation. Any business making mission-critical decisions should read ClustERPuck before diving into an ERP journey. ”
“ClustERPuck just makes so much sense. In my 28-year supply-chain consulting career I’ve seen too many ERP implementations where the cost of business losses during implementation exceeded the ERP cost itself. And if you think you’re too smart or experienced to get it wrong, think again - as Shane points out, the big brands have made costly mistakes too. This is a great read that’s accessible to everyone, from the warehouse manager to the customer service admin team and is immeasurably valuable to the CIO and their team.”
“Shane’s no-nonsense, ‘chewing the fat’ style makes ClustERPuck an intuitive read that expertly covers the minefield of using ERP to meaningfully scale a small to medium enterprise. Drawing from real-life business case studies, Shane clearly demonstrates how each step of his ERP plan is designed to avoid the pitfalls of poor implementation and rollout, which could leave your business losing staff, customers, and market share alike.”
“Selecting an ERP is one of the most daunting tasks for any business owner or manager. You spend days wading through the BS, with everyone promising the world and telling you what you want to hear, but finding the right solution is still a real challenge. The ERP must actually improve what you do - otherwise, why spend the money? In ClustERPuck, Shane shares his experience and that of others to help you avoid the pitfalls and make sure your choice drives real business improvement. This wisdom is priceless and could save you a lot of time and money if followed. ”
“ClustERPuck is a comprehensive guide that expertly navigates ERP implementation challenges, providing real-world case studies on common failures. Shane delivers practical insights to save time, money, and headaches for anyone embarking on an ERP or software platform implementation journey.”
“ClustERPuck (love the name!) is a must-read for small and medium enterprises in the ‘grow up’ phase, aspiring to scale. It provides practical guidance on ERP implementation, emphasising crucial elements often overlooked in the process. In non-techy terms, Shane makes complex concepts easy to understand. This easy-to-read guide ensures your ERP implementation not only meets current needs but is also future-proofed for sustainable growth.”
“You know how stressed you feel when you finally need a new phone - new hardware, new features, AI to configure, different contracts, new operating system, remembering passwords, connecting clouds, configuring security, migrating data, then adding and updating apps? Multiply that by 1 million and you get the feeling of how scary buying and implementing expensive ERP software is - 100% core to the success of your business. Reading Shane’s new book ClustERPuck is like having a trusted, worldly friend sit next to you while you upgrade - gifting you the wisdom of years of experience on what to do (and not to do!). Nobody in their right minds would turn down that help, or this book.”
“One thing about us Aussies - we’re a no BS culture. We can sniff out nonsense, but sometimes we don’t know what we don’t know. Most SME manufacturers are top-notch at making things but might be clueless when it comes to implementing a world-class ERP that boosts real net profit. Enter Shane Williams. He’s sliced through the ClustERPucks of the industry to deliver straight-up, no BS advice that’ll save you time, money, and perhaps your hairline. This book will educate, equip, and empower you to navigate the IT minefield. Do yourself a favour - make the investment. You won’t regret it.”