Implementing Complex Systems. A chat with Nigel Dalton.

In this video I discuss the complexity of implementing platforms like Salesforce with Nigel Dalton (@nxdnz) social scientist and AI thought leader. We lean on our shared experiences of implementing Salesforce (twice) at Realestate.com.au and discuss the industry move towards techno social.

During the chat we refer to my whitepaper “Sustainable return on investment from Salesforce implementations - What business leaders can learn from elite athletes about achieving maximum value”. You can download a copy here.